FAQ

Go to My Account - Login - Click lost your password or paste this link in your browser https://just4petstore.com/my-account-2/lost-password/

just forward the valid information screenshot to sajesh@just4petstore.com .we will help u out..

*for every product purchase 10 points will be added *Signup 50 points*Pet parent referral 50 points *

U can earn points by following any of the social media like Facebook or Instagram. Just follow and send the email to sajesh@just4petstore.com.we will add 30 loyalty points in your account

My Account - Login- Points .. Once you login in your account u can view your loyalty points details and membership list if any

yes u can redeem your points while purchase. Conversion rate for Cart Sub-Total Redemption 200 points = Rs 100/-

We accept Debit , Credit , Internet Banking ,Upi Payment method

We do accept Cod method of payment . COD facility is available for Order Value under INR 3000/-

Just email as the product with link to email id sajesh@just4petstore.com. we will create a special partial deposit amount which u can pay & rest balance can be paid at the time of delivery.

yes we charge Rs 100 as cod charges ,COD is free only in Coimbatore location as of now.

Local Coimbatore delivery Cod payment Charges will be waived off at the time of purchase & even we do provide free deliver in Coimbatore location.

Free Shipping on all orders above Rs. 500 *t&c applicable. with no dog food , cat litter,cages then shipping would be FREE

go to My account -- Signup your account & Send us a email to sajesh@just4petstore.com of your shop details with visiting card details .,were your user role will be changed from customer to wholesale customer .So once after approval .u can view as wholesale customer & view all products in wholesale price

yes after your product purchase .If u provide a review of product with Picture ( maximum Photo size should be 350 kb) .Your entitled to get assured free coupon via email which can be redeemed on your next purchase.

just login in your account & click points from their u can get referral link which u can share in various social media

Login in your account -- were u can find refund / replacement request form .

If in the event a product is listed at the incorrect price, we reserve the right to cancel your order after the acceptance of your purchase. Where we have become aware of any error or inaccuracy, we will correct the error accordingly on our website as quickly as possible and inform you of the cancelling of your order.

All refunds usually take between 4-7 business days for the funds to reflect back in your account.

When a product is out of stock .U can just subscribe to get email notification which u can see in all out of stock products .Once when stock arrives we will intimate u via email

If you are having trouble completing your order using your credit/debit card it it important to first check you have the funds available in your account. Once you have confirmed the funds are available please double check the following; -The card number, name and CV2 code (back of card) are correct and as they appear on your card. -Your billing address is correct. -Your bank has not imposed a limit to the amount of purchases you can make in a 24 hour period. -Check whether particular product purchase falls in Minimum order category

Yes, you can. Along with your order confirmation, once your order has been shipped, Tracking number will be emailed or you can check from Track your order page under My account top right corner .of the homepage.

Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to cancel your order.

We are sorry that you have received the wrong item in your order! Dont worry we will send a free return pick from your door step .Please contact our customer care team

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know, please contact our Customer Service team with the product name.

Unfortunately we cannot combine orders. Once they have been placed no changes can be made.

Yes you will! we will send you through an order confirmation via email once your order has been successfully placed on our website. If you have not received your order confirmation or tracking information, please check your junk/spam folder.

If your order is urgent, please email us the product requirement with delivery location , we will inform u the additional payment to upgrade your order to express.

If your order has not been packed, our team can still make changes to your shipping address - You would need to give us a call ASAP so we can change this before your order is packed or email which u can even do it from contact us form

After your payment is verified, it takes up to 24 to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am will not be shipped out until the next business day. If you order after 11 am on a Friday, your order will likely be shipped out on the following Monday.

Place your order on our website & select shipping method to pick from local cbe store. no single delivery charge is applicable for this.

to identify the Promotion Code. It is a string of letters and numbers that appears in your email, advertisement, local ad. to use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout. Your discount will be automatically applied to your order when you meet stated Promotion Code requirements.

Join the Just4petstore affiliate program today! Easily earn a commission for every valid sale that you help drive. Signup from the my account section

Please subscribe to our email news letter form and get signup reward points & offer code & promotional emails & new product launch details